Евгений Дорофеев

Résumé

                                              Yevgeniy V. Dorofeyev

                                              Cell. Phone +38-097-471-00-20

                                               E-mail:     trainer@dorofeev.com.ua

                                               URL:         www.dorofeev.com.ua           

Age                             31 years old (20.10.1980)  

From July 2008 to April 2009 – Head of Customer Quality Division in "Nissan Motor Ukraine”.

From February to June 2008 – Key Coordinator of dealer net development of Auto-International (general representation of Mazda\Suzuki in Ukraine).

From May to January 2007 – Sales Director in Bentley Ukraine.

From October 2006 to May 2007 – Business-trainer in "AutoCapital” JSC (general representation of DaimlerChrysler AG in Ukraine) – as business-trainer responsible for trainings of sales and service personnel as well as customer care managers of dealers. The key topics of trainings are motivation, personnel and interpersonal skills, communication, sales skills, customer care, personality, service organization, time-management etc.   

From April 2005 to October 2006 – Customer Relationship Manager in "AutoCapital” JSC (general representation of DaimlerChrysler AG in Ukraine) – responsible for customer care projects, processes, loyalty programs, claims, key-account management.

From 2002 to 2005 – worked as interpreter and German teacher for such companies as UILM, Alga GmbH, Grand Gallery, Roshen, Olkom etc.